Once your order is processed, we ship all of our products via DHL, Fedex, Post Canada, or your local carrier. Typically, there are no additional fees for national orders and your order should arrive directly to your doorstep. In the event that your parcel is being held, either the carrier or our team will reach out to you.
Occasionally, some countries may decide to hold your parcel and charge extra fees for collection. If this occurs, you will be responsible for paying these fees upon delivery of your item. If you refuse delivery of the items, they will be returned to us and we will incur additional charges from the courier for the cost of return, including customs and import duties that were originally payable by you. We will recover these costs by deducting the relevant amount from any refund and will promptly issue the remaining refund to you as soon as we have received the returned parcel.
We always try to make the wigs as soon as possible. Our processing time usually varies between 10-30 days for any wig confection.
Please refer to your precise hair collection to have a more accurate time frame :
- Starter wigs: 20-30 business days
- Elite units: 30-45 business days
- Supreme Wigs: 30-45 business days
- Ready to ship units and products: 2 to 5 business days.
For bundle orders please allow us 5-7 business days to ship them (custom colors can between up to 3-12 additional business days depending on the color and availabilities). Custom-colored requests units have their own processing times.
Custom colored units take an additonnal 10-15 business days.
We kindly request that all orders be picked up within 30 days of notification. After this period, a daily fee of $15 will be applied for each additional day that the wig remains in our studio, up to a maximum of 50% of the price of the unit. We apologize for any inconvenience, but we have limited storage space for wigs in our studio. Thank you for your understanding.
In the event that order remains unclaimed for more than 30 days: For "Ready to ship" orders, you will receive a gift card for the remaining 50% of the unit's value. For "Custom Order" units, you will receive a gift card for the remaining 50% of the unit's value, less a 10% restocking fee on the remaining amount. We appreciate your cooperation and understanding in this matter.