Frequently Asked Questions
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Most Popular Questions
What's a designer unit ?
A designer wig is a high-quality wig that has been created by a professional designer with expertise in hair styling and design. At Ophair designer wigs are made with high-quality materials to achieve a custom fit and unique style or color.
Most of our custom colored ready to ship units are one time deals and considered designer units.
How do I know which wig size to choose?
We offer a range of sizes to accommodate different head sizes. You'll need to measure your head and consult our size chart to find the best fit. click here
How do I care for my wig?
We provide care instructions with each wig purchase to help you maintain the quality and appearance of your wig. We also offer a range of wig care products to keep your wig looking its best.
Can I return or exchange my wig?
We do not accept returns or exchanges on custom orders and pre-order wigs. However, we do offer modifications to ensure that your wig meets your needs.
Ready to ship units ca be returned within 7 days of reception with our "no questions asked" policy.
How long will it take to receive my wig?
Processing time for custom and pre-order wigs is typically 30-45 business days.
Processing time for ready to ship wigs is typically 2-5 business days.
Shipping time will depend on the shipping method you choose and your location.
Do you offer consultations or fittings?
We offer virtual and physical consultations and fittings to help you find the perfect wig for your needs. Contact us to schedule a consultation or learn more. click here
Do you offer wig repairs?
Yes, we offer wig repairs for damaged or worn-out wigs. Contact us to learn more about our repair services and pricing.
How do I choose the right wig style?
Choosing the right wig style depends on your face shape, personal preferences, and lifestyle. We offer a variety of wig styles, from short and sleek to long and curly, to help you find the perfect match. Our virtual consultations and fittings can also help you choose the right style for your needs with the support of a professional.
Can I color or dye my wig?
We recommend avoiding coloring or dyeing your wig yourself unless you're a professional. If you're interested in a custom color or style, we recommend consulting with a professional wig stylist to achieve your desired look.
How often should I wash my wig?
We recommend washing your wig every 6-8 wears, or as needed if you've been sweating or exposed to smoke or strong odors.
If the unit is dry; you should wash and condition.
If the unit is greasy; you should wash and condition.
It's also very important to use salon care products to maintain the longevity of your unit.
How long does a wig last?
The lifespan of a wig depends on a variety of factors, including the quality of the wig, how often it's worn, and how well it's cared for. Please refer to our wig chart for further informations on longevity depending o your hair collection. click here
Can I style my wig with heat tools?
Yes, you can style your wig with heat tools such as curling irons and flat irons. However, we recommend using a heat protectant spray and avoiding excessive heat to prevent damage to the wig's fibers.
Do you make glueless wigs?
Yes, all our wigs can be worn gluelessly thanks to our special adjustable band for a secure and comfortable fit. Our glueless wigs are perfect for those who want a more natural-looking wig without the use of adhesives.
Can I glue my wig?
Yes, you can use wig adhesive to secure your wig in place. However, it's optional thanks to our adjustable band, all of our wigs can be worn gluelessly for a more comfortable and natural-looking fit. We recommend trying our glueless wigs first before opting for adhesive to determine which method works best for you.
How long to process my order ?
We strive to create each wig as quickly as possible, but processing times can vary based on the specific wig collection. Please refer to the estimated processing times below for a more accurate timeframe:
- Starter wigs: 20-30 business days
- Elite units: 30-45 business days
- Supreme wigs: 30-45 business days
- Ready to ship units and products: 2 to 5 business days
For bundle orders, please allow up to 10-14 business days for shipment. Custom colored requests may take an additional 2-15 business days depending on the availability of the color. Please note that custom colored units have their own unique processing times. Thank you for your patience as we work to create your perfect wig!