Shipping policy

CUSTOMS

All of our products are shipped after the processing time by DHL Fedex, Post Canada, or your local carrier. Normally you should not be charged any extra fees (national orders) as most of the orders arrive directly to our customers door.

If your parcel is being the held they will contact you or us. 
Sometimes if your country decides to hold your parcel they may decide to charge you extra to collect your parcel. You will be required to pay these when you accept delivery of the item. If you refuse to accept delivery of the items you have purchased, the courier will return the items to OPHAIR. If this happens, we will be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will recover these costs from you by deducting the relevant amount from any refund the remaining money to you as soon as we have received the parcel.


PROCESSING TIME

We always try do make the wigs as soon as possible. Our processing time usually vary between 10-30 days for any wig confection. Please refer to your  precise hair collection to have a more accurate time frame :

- Starter wigs : 10-25 business days
- Elite units : 15-30 business days
- Supreme Wigs : 15-30 business days
- Ready to ship units and products : 2 business days

For the bundles orders please allow us 5-7 business days to ship them (custom colors can between up to 3-12 additional business days  depending on the color and availabilities).

Please do not order a custom unit with a strict time frame without discussing if it’s possible prior!


PICK-UP NOTIFICATION UPDATE


We give 30 days after notification for a pickup, after that it will be added to the balance a $15 per day that the wig stays in the studio. Unfortunately, we don't have a huge amount of room for storing and rolling wigs. Thank you for your understanding.

In the case of an order left in pick-up for more than 30 days:
Once the pick-up time has passed, a fee of $15 per day will be applied up to a maximum of 50% of the price of the unit. A gift card will then be issued once half the value of the unit has been reached.

  • For orders: "Ready to ship" - you receive a gift card for the value of the remaining 50%.
  • "Custom Order" -  you will receive a gift card for the value of the remaining 50% less a 10% restocking fee on the remaining amount.


SHIPPING TIME


Shipping is estimated at checkout depending which method you confirm.

Local shipping  (Québec) : 3-5 days
National shipping (Canada) : 3-7 days
International shipping (Worldwide) : 3-20 days